By Wonsuh Song
At first glance, Korea and Japan’s parcel delivery systems seem similar, but in practice, they differ greatly. In Korea, even if the recipient is not at home, the delivery driver simply leaves the package at the doorstep and takes a photo as proof. There is usually no need for a missed-delivery slip or a request for redelivery. This system is quick and convenient for the customer and reduces the driver’s workload.
Japan, however, operates differently. If the recipient is away, the driver always leaves a missed-delivery slip. The slip includes a QR code that allows redelivery to be arranged online. Moreover, if the customer calls the driver directly by 7 p.m., the driver may return and deliver the package again the same day. In many apartment complexes, parcel lockers are also available, where packages can be safely stored; a slip with the locker number and code is then placed in the mailbox.
In Japan, packages are almost never left unattended at the doorstep. Amazon Japan offers a limited “leave-at-door” option, but because of risks of theft or misdelivery, it is not widely used. Indeed, it is rare to see an unattended parcel outside someone’s door in Japan.
This difference reflects the structure of social trust in each country. In Korea, the widespread presence of CCTV makes theft unlikely; even if a parcel were stolen, the perpetrator would likely be caught. This environment allows for unattended doorstep delivery. In Japan, however, hallways and entrances typically lack surveillance, making unattended delivery riskier. As a result, redelivery procedures and parcel lockers are used to ensure security.
In short, Korea’s system prioritizes speed and convenience, while Japan’s emphasizes safety and meticulousness. Neither is inherently better—they are products of different social environments and values. Observing these contrasts provides a unique lens into what each society regards as most important.
Wonsuh Song (Ph.D.)
Full-time Lecturer, Shumei University / NKNGO Forum Representative
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